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Labcorp
Labcorp, a global leader in laboratory and clinical research services, is hiring for the position of Investigator Support Assistant at its Bangalore location. This is an excellent opportunity for graduates and postgraduates interested in clinical research, laboratory operations, and healthcare support functions.
Job Details
Company: Labcorp
Position: Investigator Support Assistant
Job Type: Full-Time
Job ID: 2616559
Location: Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022
Work Schedule
Candidates should be flexible to work as per business requirements:
Rotational Shifts (Office Based)
- AM Shift: 5:30 AM – 2:30 PM
- General Shift: 10:00 AM – 7:00 PM
- PM Shift: 2:00 PM – 11:00 PM
Night Shift
- Home-Based Work
Key Responsibilities
- Provide operational and administrative support to the Global Investigator Support (GIS) team.
- Ensure patient safety remains the highest priority and escalate concerns when required.
- Communicate with investigator sites through email and approved communication channels.
- Assist investigator sites with portal access, login issues, and support requests.
- Prepare airway bills and shipping documentation for sample shipments.
- Track and follow up on incorrectly delivered samples until resolution.
- Communicate specimen pending arrival reports and coordinate shipment requests.
- Support query resolution activities assigned by the Global Investigator Services team.
- Update and maintain investigator site information within internal systems.
- Escalate site-related issues to global coordinators when necessary.
- Resolve system-generated hold issues and project-related inquiries.
- Maintain training records and review SOPs and controlled documents.
- Track workflow metrics and prepare reports as required.
- Participate in onboarding, compliance training, and continuous learning initiatives.
Required Skills
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- High attention to detail and documentation accuracy.
- Customer-focused mindset with commitment to patient safety.
- Ability to follow standard operating procedures (SOPs).
- Basic computer proficiency and system navigation skills.
- Strong problem-solving and escalation capabilities.
Preferred Skills
- Experience in clinical research, laboratory operations, or healthcare support.
- Knowledge of specimen tracking and shipment coordination.
- Familiarity with Investigator Portals or Sponsor Portals.
- Understanding of quality, compliance, and service management processes.
- Experience working in a global or cross-functional environment.
Eligibility Criteria
Minimum Qualifications
- Bachelor’s Degree or Master’s Degree in a relevant discipline.
- Basic understanding of clinical research or operational support functions.
- Strong English communication skills.
- Ability to work in a regulated and compliance-driven environment.
Preferred Qualifications
- Previous experience in clinical research support or laboratory services.
- Experience interacting with global stakeholders and investigator sites.
- Familiarity with SOPs, quality documentation, and regulatory compliance.
Why Join Labcorp?
- Opportunity to work with a global healthcare and life sciences leader.
- Exposure to international clinical research operations.
- Hybrid work opportunity with home-based night shifts.
- Structured learning and career development programs.
- Collaborative and compliance-focused work environment.
How to Apply
Interested and eligible candidates can apply online through the official Labcorp careers portal. Early applications are encouraged as positions may be filled before the closing date.
Apply Now and build your career with one of the world’s leading clinical research and laboratory service organizations.
APPLY HERE
To apply for this job please visit careers.labcorp.com.
