Are you a recent graduate with a passion for technology and a drive to build your career in IT support and data management? Cognizant, a global leader in IT services and consulting, is offering an exciting opportunity for fresh graduates to join as Trainees. This is the perfect role for individuals looking to gain hands-on experience in a dynamic and globally recognized organization.

👨‍💻 About the Role

As a Trainee at Cognizant, you’ll play a vital role in supporting global clients by troubleshooting technical issues, ensuring the smooth operation of IT systems, and handling data-related tasks using tools like Microsoft Excel. From managing support tickets to collaborating with cross-functional teams, this role is designed to give you a solid foundation in IT operations and client service.

Trainee

Job description

You will be responsible for providing technical support to our clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services.

Key responsibilities

· Provide first-line technical support and assistance to end-users, addressing their IT-related issues and inquiries. Log and track all support tickets, ensuring accurate documentation and timely resolution of problems.

· Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime. Collaborate with other IT teams to escalate complex issues and ensure prompt resolution. Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role expectations

• Associate should be client focused and able to work with users from different communities and cultures across the globe.
• Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
• Work in shifts and work from office.

Support available from Cognizant (post joining as Full Time Employee)

• Night shift allowance will be paid by the project.
• Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
• Timely rewards and recognition for top performers.

Please note, if selected, you will join as a fresher as no prior work experience will be considered.

Eligibility Criteria

· Students who graduated in 2022, 2023 or 2024 with a three-year full-time degree only (BCA, BSc in Computer Science, Information Technology, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are invited to apply.

• Students should possess consistent academic record with minimum 50% in X, XII, and UG
• Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
• Open to Indian nationals only.

Information required:

Mandatory documents for registration:

• Resume (maximum of 2 pages) with a high-resolution passport size photograph. Please note that the photograph should be clicked in a light background and both the ears of the candidates must be visible.

Mandatory documents for interview

• All academic documents including the school/college, UG mark sheets and degree certificate.

Mandatory documents for onboarding

The final Cognizant onboarding would be subject to satisfactory background verification.

• Aadhaar Card
• PAN card – It is a mandatory requirement for onboarding. Please ensure that your first name, last name, father’s name, and other details are accurate. Please note that background verification will fail if the last name is not updated or if the PAN card name does not match the registered name.